WARRANTY INFO

After-Sales Service & Warranty

Thank you for choosing RAKSA DUKE.

Every RAKSA DUKE timepiece is carefully inspected and tested to ensure exceptional quality, precision, and reliability. We are committed to providing professional after-sales support for your peace of mind.

Warranty Coverage

Your RAKSA DUKE watch is covered against manufacturing defects in materials and workmanship under normal use during the warranty period.

To obtain warranty service, please present your valid warranty card or proof of purchase.

Warranty Does Not Cover

• Damage caused by accidents, impact, misuse, or improper handling.

• Unauthorized repairs, modifications, or disassembly.

• Normal wear and tear, including scratches, watch straps, batteries, and crystal.

• Damage caused by water intrusion beyond the watch's specified water-resistance rating, chemicals, or improper use.

Malaysia Authorized Distributor & Service Centre

JWG WATCHES ENTERPRISE

Tel / WhatsApp:
+60 16-844 6278

Address:
503A, Jalan Gangsa 10,
Taman Gunung Pulai,
81000 Kulai, Johor, Malaysia.

For warranty claims or after-sales assistance, please contact us with the following information:

• Proof of purchase or order number

• Watch model

• Description of the issue

• Your contact information

Our service team will respond as soon as possible and provide the best possible support.

RAKSA DUKE
Swiss Brand Since 1985
Crafted with Precision. Defined by Excellence.